Good governance, quality of care and the delivery of successful outcomes are central to our purpose of helping our Service User’s lead a life of value and they are also embedded into our policies.
Our Managers are experienced at working with people with complex needs and they oversee qualified and skilled care teams. We match the requirements of the person supported with suitable staff, and ensure as much consistency of staff as possible.
The number of care staff involved in the support of our Service Users will be outlined in the Person Centred Support Plan. Our Person Centred Care Plans are reviewed regularly to ensure they reflect and identified outcomes.
As support providers, we are able to show very clearly how our work makes a real, tangible and positive difference in the life of each and every person we support. Reviews are conducted when a change in need is identified and may be initiated by ourselves, the customer, commissioning or the council.